At GrindLab, we aim to provide a seamless and reliable shipping experience for all our customers. Please review our shipping policies below:

1. Shipping Carrier

We use Royal Mail to handle all local and international shipments. Royal Mail offers reliable and efficient delivery services to ensure your orders arrive on time.

2. Shipping Destinations

We ship both:

• Locally within the UK

• Globally to most countries

If your location is not listed during checkout, please contact us at grindlab60@gmail.com for assistance.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

• Delivery location

• Package weight and size

• Shipping method selected (Standard or Expedited)

International customers are responsible for any customs duties, taxes, or additional charges imposed by their country’s customs authority.

4. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days (excluding weekends and public holidays).

• You will receive an email confirmation with tracking details once your order has been dispatched.

5. Delivery Time

Estimated delivery times vary based on the destination:

• UK (Local): 2-4 business days

• International: 7-14 business days (varies by location)

Please note: Delivery times are estimates and may be subject to delays due to customs clearance or unforeseen circumstances beyond our control.

6. Tracking Your Order

All orders include a tracking number. Once your order has been dispatched, you will receive an email with the tracking details. You can monitor your package via the Royal Mail tracking service.

7. Lost or Damaged Shipments

• If your order is lost or arrives damaged, please contact us at grindlab60@gmail.com within 7 days of delivery.

• For damaged items, provide photographs of the packaging and product for verification.

• We will work with Royal Mail to resolve the issue as quickly as possible.

8. Incorrect Address

Please ensure your shipping address is accurate at checkout. GGrindLab is not responsible for orders shipped to incorrect addresses provided by the customer. If an error is identified, contact us immediately at grindlab60@gmail.com.

9. Customs and Duties (International Orders)

International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check your country’s customs policies for more information.

10. Contact Us

For any shipping-related questions or concerns, feel free to email us at grindlab60@gmail.com.

Thank you for choosing GrindLab for your purchase!